Software Technical Support Executive

Job Responsibilities: 

  • Provide technical support to customers using Structure software, addressing software-related issues and troubleshooting.
  • Conduct training sessions and tutorials for customers to help them maximize the use of the software and prepare necessary training materials (PowerPoint, videos, etc
  • Collaborate with the software development team to identify and resolve technical issues.
  • Maintain documentation and resources for customers to assist in software use.
  • Stay updated on software updates and enhancements.
  • Respond promptly to customer inquiries and maintain a high level of customer satisfaction.

Job Requirements:

  • Preferably Diploma/ Bachelor’s degree in Interior Design and/or related industry knowledge. (Fresh graduate, diploma, and tertiary graduates are encouraged to apply)
  • Basic software knowledge of SketchUp /AutoCAD /3dsmax/ Coohom/ Aihouse/ Canva is an added advantage.
  • Candidate with training/customer service experience would have an added advantage
  • Good knowledge of diagnostic and troubleshooting skills
  • Able to multitask, prioritize, and manage time efficiently
  • Able to work independently with minimal supervision
  • Able to communicate effectively with all levels
  • Must be willing to travel locally and/or outstation with own transport, allowances will be provided accordingly
  • Possess good communication skills in Mandarin and English
To apply, please fill up the information, together with your CV/resume and click [send].

Are you new to iStructure? Make sure to apply PROMO CODE [NEW2ISTRUCTURE] before you check out and enjoy a 15% rebate from us.

Please note that this promo code can only be applied once per user. After the first billing cycle, the original price will be charged.

Should you have any queries, please feel free to let us know.

Click Here